Regulations - GreenCRM

INTRODUCTION

These terms and conditions define the terms of use of the GreenCRM web application, including the rights and obligations of registered Users of the application.
The Regulations also contain rules for the provision of services described in the Regulations by the Service Provider according to Polish law, including services provided electronically in accordance with the requirements of the Act of July 18, 2002 on the provision of services by electronic means (i.e.: Journal of Laws of 2020, item 344.).
Services are provided in the Polish language. The language of communication with the User is Polish.
Whenever these regulations refer to:‍

a) Operator - shall mean Britenet Limited Liability Company, with registered office at 30 Karolkowa Street, 01-207 Warsaw, NIP 951-219-77-37, REGON 140727009, KRS: 0000264919, (hereinafter: Britenet).

b) Applications - it should be understood as an application under the name of GreenCRM, created by the Operator and made available at app@greencrm.io maintained by the Operator, under the conditions specified in the Regulations.

(c) Service - a website in the domain app.greecrm.io, owned and administered by the Operator, used to make the Application available to Users.

d) User - shall mean a natural person conducting business, a legal person with full legal capacity, and an organizational unit without legal personality but with legal capacity, who gains access to the Application by accepting the Regulations. Entity that is a party to the Agreement with the Operator. ‍

e) Terms and Conditions - this document, which, among other things, defines the rules of use of the Application.

f) Login - should be understood as an individual and unique e-mail address, which is a unique identifier of the User on the Site.

g) Password - shall mean a string of at least 5 characters specified by the User and assigned to the User. The password is required for the User to log in to the Service.

h) Account - it should be understood as a set of services provided by the Service together with individual settings of the User, thanks to which the User can use the Service.

i) Trial Period - should be understood as a period of 30 consecutive days indicated by the Operator, during which the operation of the Account is made available to the User free of charge.

j) Agreement - an agreement for the provision of services by the Operator to the User in connection with the User's use of the Application and specifying the terms of the User's use of the Application, the content of which shall be the provisions of the Regulations.

GENERAL PROVISIONS

These Regulations define the terms, scope and conditions for the use of the Application and the Services offered by the Operator by the Users, as well as the rights and obligations of the Operator and the User.
The Operator is the owner of the Website and the Application and the entity providing the Services indicated in the Regulations.
With the use of the Website and under the terms and conditions indicated in the Terms and Conditions, the Operator provides the service of making the Sales Management Application available.
Access to the Account and Services offered through the Website is available only to Users who have completed Account Registration as indicated in the Terms of Use or have been granted access to the Account assigned by the Operator.
As a condition for using the Website and the Services provided by the Operator, the User must read the Terms of Service and agree to the terms and conditions set forth in the Terms of Service.
The Operator reserves the right to restrict access to selected Services offered through the Website to Users.
The Operator has the right to entrust the day-to-day operation of the Website to a third party, to which the User hereby agrees by accepting the contents of the Terms of Service.
Use of the Application may be made only under the terms and to the extent indicated in the Regulations.
The User is authorized to use the resources of the Application for his/her own use in the course of his/her business. The Operator does not agree to use the resources and functions of the Application for the purpose of the User's business that would violate the Operator's interest.
It is forbidden for the User to use the Application or the Services in a manner that violates the law, morality, personal rights of third parties or the legitimate interests of the Operator.
Use of the Application requires connection to the Operator's server via a telecommunications network and use of a data transmission service or activation of wireless links. The User shall pay fees for the use of the data transmission service to the relevant telecommunications operator according to the tariffs set by the operator.
The procedure for gaining access to the Application includes the submission by the User of a statement of acceptance of the content of the Terms and Conditions.
The contract for the use of the User's account is concluded for an indefinite period of time and is governed by these Regulations. The moment the agreement is concluded is when the User confirms his/her desire to register a User Account by clicking on the "Register" button, completing the Account registration process.
If it is determined that the User is committing actions prohibited by law or the Regulations, or violating the rules of social coexistence or harming the legitimate interests of the Operator, in particular their good name, the Operator may take any action permitted by law, including restricting the User's ability to use the Application and the Services provided through it.
In the event of termination of the Application Agreement, the Operator shall immediately deactivate the User's access to the Application, while the User shall immediately uninstall the Application.
Users are obliged to use the Application in a manner consistent with applicable law, the Regulations, rules of social intercourse, including the general rules of use of the Internet and mobile applications.
Users shall in particular: a. use the Application in a manner that does not interfere with its operation, b. use the Application in a manner that is not onerous for other Users and the Operator, respecting the personal rights of third parties (including the right to privacy) and any other rights vested in them, c. use all information and materials made available through the Application only to the extent indicated in the Regulations.
Any information provided by the User to the Operator, including information provided through the use of the Application, must not be unlawful in nature, including not violating the rights of third parties.
The minimum technical requirements of the computer system from which the User wants to use the Website are : 500 MHz processor, RAM: 256 MB, Internet connection, browser: supporting HTML5, CSS3 and JavaScript, with Cookie support.
The Operator is not responsible for the malfunction of telecommunications systems, mobile application distribution platforms and software (other than the Application) installed on the User's Device.
The User agrees not to interfere with the operation of the Administrator's computer systems, servers, networks, or attempt to circumvent regulations or procedures, applicable to the use of the Application, or arbitrarily interfere with the form or content of the Application.
The Operator shall make every effort to ensure that the transmission of data via the Internet in the use of the Services is secure, i.e. that the transmitted information is sent with confidentiality, integrity and completeness of the transmitted data.
The Operator shall not be liable for technical problems or technical limitations in the computer equipment used by the User, which prevent the User from using the Website and the Services offered through it.
The Operator may amend the Terms and Conditions for important reasons, including technical, technological, legal, organizational or economic reasons, as well as in connection with changes in the functionality of the Application.
The amendment to the Terms and Conditions shall take effect from the moment the content of the new Terms and Conditions is posted on the Service. If the User does not agree to the new content of the Terms and Conditions, the Agreement shall be terminated as of the last fully paid Subscription Period.

COPYRIGHTS AND RELATED RIGHTS

All rights to the Application and to the content provided therein in whole and in parts, in particular text, graphic, multimedia elements and elements of software applications generating and operating the Application, are reserved to the Operator.
Upon downloading the Application, the Operator grants the User a license to use the Application for its intended purpose.
The Operator grants the User a license to use the Application on the terms and for the time period specified in the Terms of Use.
The license referred to in paragraphs 2 and 3 does not authorize the User to grant further licenses.
Transmission of the content of the Application to third parties is permitted using the tools included in the Application and designed for this purpose.
The User shall not have the right to reproduce, sell or otherwise market or distribute the Application, in whole or in parts, in particular to transmit or make it available on computer systems and networks, mobile application distribution systems or any other ICT systems.

LICENSE

Upon execution of the Agreement, the Operator grants the User a license to use the Application. The license is non-exclusive, non-transferable and territorially unlimited. The license to use the Application is granted as part of the fees for the use of the Application.
The license is granted for an indefinite period, but not longer than the term of the Application Agreement.
The License allows you to use the Application to the extent necessary for the proper (in accordance with the Terms and Conditions) use of the Application.
The License authorizes the use of the Application, without the right to sublicense, in the following fields of exploitation:

a) entering into the memory (including RAM) of the User Device ,

(b) in the memory of a Mobile Device and display in that User Device,

(d) adaptation of the Application necessary for its use via the User Device (hardware and software configuration).

5 . It is forbidden for the User to do anything related to:

(a) independent programmatic modification of the Application,

(b) separating components of the Application, as well as any modification, decompilation and disassembly of such components and their use separately from the Application,

(c) obtaining information, other than from the Operator, about the internal structure or operating rules of the Application,

(d) publishing Applications,

(e) other than publishing, making the Application available to third parties, including renting, leasing, lending or transferring, in particular for the purpose of copying the Application,

(f) use of the Application contrary to the Regulations, including as a result of taking actions prohibited by the Regulations or applicable law,

(6) Violation of the license rules by the User entitles the Operator to terminate the Agreement with immediate effect

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ACCOUNT REGISTRATION WITHIN THE SERVICE

The Operator informs that access to the Application is possible after registration of an Account on the Website, and thus after the User has left his/her personal data on the Website or in another way, e.g. by e-mail or telephone contact with the Operator.
Registration of the User within the Service, and thus the creation of an Account, takes place by completing the registration form made available on one of the pages of the Service, or after contacting the Operator.
User registration on the Site takes place through prior acceptance of the Regulations and entering into the registration form true, current, complete and correct, not misleading and not violating the rights of third parties User data, in particular such as name, email address, telephone number, company name, and password. Any actions, including the establishment of the Account, may be performed only by persons who are authorized to act in this regard on behalf of the Users. The Operator has the option to extend the registration form with additional fields.
You are responsible for maintaining the proper confidentiality of your Password.
The User is solely responsible for the content of the data provided by him. The Operator informs that any content sent by third parties identifying themselves with the User's Login and Password, will be attributed to the User.
Registration or logging allows the Service to remember the User's data for more convenient use of the Service.
It is prohibited for the User to use data, including e-mail addresses, of other persons during registration. The use of false, outdated, incorrect or incomplete data or data of other persons constitutes grounds for termination of the Agreement concluded between the User and the Operator.
After completing and confirming the data contained in the registration form, the User is required to confirm the registration in the manner indicated in the email sent to the email address provided by the User.
At the same time as the conclusion of the Agreement on the Website, an Account is made available for the User. The Account contains the User's data provided by the User in the registration form. In case of any changes in the data placed in the Account, the User is obliged to update them immediately.
A User of the Service may have one Account. It is forbidden to use other people's accounts and to share accounts with third parties.
Access to the User's Account and use of the Services provided by the Operator through the Website is possible after the User logs in to the Website using the correct Login and Password.
Within the limits allowed by law in the case of violation by the User of the provisions of these Regulations, the law or good manners, the Operator may terminate the agreement immediately (close the Account) with the User
After registration of the application, the User may use the Application for a 30-day Trial Period without any additional fees for the same. After the expiration of the 30-day Trial period, there will be a subscription amount for the use of the Application for a further Subscription Period determined by the operator, which the User should accept if he/she wishes to continue using the Application.
If the User decides to take advantage of a further Subscription Period, the Operator shall, within 7 working days from the date of selecting the Subscription Plan and receipt of data, make available to the User a PROFORMA VAT invoice for the Services provided via the email address provided at registration. From the moment the Operator records the payment, the Operator will make the VAT invoice available in the User Panel within 3 working days.
Non-payment of the Subscription Fee within the period specified in the PROFORMA VAT invoice for the Subscription Fee delivered to the User will result in automatic blocking of the User's access to the Account. Payment of the Subscription Fee by the User within 14 days from the date of blocking the User's access to the Account shall result in immediate unblocking of the access. Ineffective lapse of the 14-day period counted from the day of blocking the User's access to the Account will result in automatic deletion of the Account and termination of the Agreement. The day of payment shall be considered the day of crediting the Operator's bank account.
Payment of the Subscription Fee by the date specified in the PROFORMA VAT invoice delivered to the User, will result in the start of a new Subscription Period.
The Agreement is terminated as of the end of the Subscription Period, subject to the cases indicated in the Terms and Conditions. If the User submits a statement of termination of the Agreement before the expiration of the Subscription Period, the User may use the Account and the Services until the end of the paid Subscription Period.
The Operator reserves the right to block the User's access to the Services during the Trial Period if:

(a) will reasonably doubt that the User has activated the Account once again, having previously deleted his Account due to the expiration of the Trial Period;

(b) it is demonstrated that the User has used the Account and the Services in violation of the Rules.

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TERMS OF USE

The Operator reserves the right to modify the technical implementation of the Services, in accordance with the scope and conditions of its authority, and in accordance with its technical capabilities.
In order to ensure the security of the transmission of messages and in connection with the Services provided, the Operator shall take technical and organizational measures appropriate to the degree of security threat to the Services provided.
In particular, the user is obliged to:

a) use the Service in a manner that does not interfere with its operation, in particular by using certain software or devices;

b) not to undertake activities such as: sending or posting unsolicited commercial information on the Service, undertaking computer activities or any other activities aimed at coming into possession of information not intended for the User

c) use of the Site in a manner consistent with the laws of the Republic of Poland and the provisions of the Regulations;

(d) not to provide or post on the Service any content prohibited by applicable law;

e) use the Website in a manner that is not burdensome to other Users and the Operator, with respect for their personal rights (including the right to privacy) and all their rights;

(f) to use any content posted within the Service only for their own internal and personal use.

(4) The Operator shall not be liable in any way for infringement of rights of third parties or causing any damage to third parties as a result of and in connection with the activities carried out by the User using the data collected by the User in connection with the provided Services.

(5) The Operator shall not be liable in any way whatsoever for the content obtained in the course of providing the Service to the User and the damage caused by it.

(6) The Operator shall not bear any responsibility in accordance with Article 12-14 of the Act of July 18, 2002 on Electronic Service Provision (Journal of Laws of 2002, No. 144, item 1204 as amended).

7. the User is obliged to immediately notify the Operator of any violation of his rights in his use of the Service, as well as of any violation of the rules set forth in the Regulations.

(8) The Operator may deprive the User of the right to use the Website, as well as may restrict the User's access to some or all of the Website resources or Services offered by the Operator, with immediate effect, if the User violates the Terms of Service, and in particular if the User:

a) provided during the Registration on the Website data that is untrue, inaccurate or outdated, misleading or violating the rights of third parties

b) commits, through the Service, a violation of personal rights, in particular the personal rights of other Users;

c) engages in other behavior that will be considered by the Operator as reprehensible, inconsistent with applicable laws or general rules of Internet use, as contrary to the objectives of the establishment of the Service or detrimental to the good name of the Operator.

(9) A person who has been deprived of the right to use the Service may not register again without the prior consent of the Operator.

10.The Account Owner may, at any time during the availability of the Service, request the deletion of the Account, in which case all information posted on the Service that is linked to the User's Account will also be deleted. By deleting the Account, the User relinquishes further use of any Services paid for on the Website.

(11) The Operator also allows the possibility of establishing cooperation with the User by entering into a separate agreement on the provision of Services. According to the provision in the agreement, its signing means acceptance of the provisions of the regulations.

12.The Administrator does not guarantee uninterrupted availability of the Applications or the parameters of the quality of access to them. The parameters of the quality of access depend on the bandwidth of the Internet intermediary network between the Operator and the User and other factors beyond the Operator's control.

13.The Operator is entitled to temporarily interrupt the operation of the Website and its Services for technical reasons.

14.The Operator will use its best efforts to ensure that technical interruptions take place at night and last as short as possible.

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FEES

The use of individual Services provided by the Operator on the Website is subject to a fee, except for the Trial Period.
Details of the Subscription Fees will be determined at a later stage after the 14-day trial period ends. As long as Users do not get information about the fees, the use of the service is fully free of charge.
Subscription fees for the use of the application are made in advance in the form of subscription fees for each user accessing the application

a) The subscription price for one user account is PLN 95 net per user plus VAT at the rate applicable on the date of the VAT invoice.

b) the month of use of the application, by the 5th of each month, the User is obliged to pay subscription fees within 14 days from the date of delivery of the VAT invoice to him by bank transfer to the bank account each time indicated in the VAT invoice.

(4) In the case of Users who choose to cooperate with the Operator within the framework of the Engaged User Program, such Users may benefit from a discount, described in detail under the section Engaged User Program

ENGAGED USER PROGRAM

1 The Engaged User Program was created for Users who want to get actively involved in the development of the Application

a) It allows you to earn a 60% discount on the subscription price or 5 months of free access depending on your choice,

(b) The user joining the program agrees to actively use the application for a trial period of 14 days and to provide feedback to the Operator during this period on ideas for development, changes and improvements to the operation of the Application,

(d) The user joining and participating in the program undertakes to implement the test scenarios described by the Operator in the appendix to the Regulations, and to appoint one person on his side available and responsible for implementation and feedback on the user side of the application at a rate of 1 hour per week.

(2) Participation in the program is voluntary and optional.

(3) Discount or free access will be granted by the Operator after the end of the 14-day trial period.

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RESPONSIBILITY

The Operator shall not be liable to Users for failure to perform or improper performance of the Services for reasons attributable to third parties (including telecommunications network operators) or caused by acts of God.
The operator is not responsible for:

a) the User's loss of data or possible damage that the User's events have caused due to improper use of the User's Device or malfunctions or defects in the User's Devices used by the User,

(b) damages resulting from the lack of continuous access to the Application as a consequence of force majeure,

(d) the consequences of the User entering false or incomplete data in the Application,

(e) damages resulting from the User's use of the Application in a manner contrary to the Regulations, the law or the rules of social intercourse,

(f) the consequences of incorrect operation of the Application, errors in the Digital Data or errors in the reading of the Digital Data resulting from the installation of the Application not in accordance with the instructions of the Service Provider or resulting from the failure to install the required updates to the Application;

(g) damages resulting from the inclusion in the Application of information in the form of Digital Data that is incomplete or contradictory to the facts (although the Service Provider makes every effort to ensure that the information contained in the Digital Data is complete and adequate to reality);

(3) To the extent covered by the Regulations, the Operator shall be responsible for the operation of the Application and the use of the Application by the User, subject to the mandatory provisions of law.

(4) The Operator shall provide the User with consultations regarding the use of the Application on weekdays between 9:00 a.m. and 5:00 p.m. by telephone at the Operator's number: 662 635 160 and via e-mail piotr.mikrut@greencrm.io

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PERSONAL DATA PROTECTION

The User in order to use the Services, as well as in the course of using them, for example, by filling out forms and corresponding with the Operator, may provide personal data.
Providing personal data is voluntary, but necessary to use the Services. Without providing personal data, it will not be possible to provide the Services.
Any personal data provided by the User or collected by the Operator about the User shall be processed in a manner consistent with the requirements of Polish law, and above all in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC, hereinafter referred to as "RODO".
The administrator, indicated above, of personal data is the Operator.
The Operator may entrust the processing of collected personal data of Users to another entity on the basis of a contract of entrustment of personal data processing concluded with it.
The Operator informs that the recipients of personal data will be, among others: entities providing hosting of the Website, dealing with its security, state authorities authorized to do so on the basis of separate regulations, suppliers of tools for website traffic analysis, communication with Users, conducting marketing and sending newsletters.
The user has the right to access his/her personal data and may verify or correct it, as well as delete it, by addressing an appropriate request to the Operator.
The User also has the right to restrict processing and the right to portability of personal data. If personal data is processed in violation of legal requirements, then the User will have the right to lodge a complaint with a supervisory authority.
The User also has the right to object to the processing of personal data on grounds related to the User's particular situation, if the personal data will be processed on the basis of legitimate interests. The User is also entitled to object to the processing of his/her personal data in any case if it will be processed for the purposes of direct marketing.
10. The Operator shall process the Users' personal data and use it to the extent and for the purpose necessary for the performance of the Services, including information about the operation of the tool, the possible use of the tool by the User, and necessary actions such as payments, invoices, etc.

11.The legal basis for processing personal data is Article 6(1)(b) and Article 6(1)(f) of the RODO. The Operator's legitimate interest is to conduct marketing of its own services.

(12) The Operator, on the basis of additional and optional consent granted by the User, shall have the right to send marketing information to the User at the e-mail addresses provided. The consent referred to in the preceding sentence may be revoked by the User at any time. If such consent is given, the legal basis for the processing of personal data will also be Article 10 of the Act of 18.07.2002 on the provision of electronic services and Article 172 of the Act of 16.07.2004. Telecommunications Law.

13.Personal data will be processed for the time needed to provide the Services to the User, and after their completion for the time needed to demonstrate the correct performance of the Operator's obligations to the User. This period corresponds to the length of the statute of limitations for claims. Personal data processed for marketing activities will be processed for the duration of their conduct by the Operator or the User's expression of objection to further processing of personal data for marketing purposes, or cancellation of consent to send marketing information to the e-mail address. Revocation of consent does not affect the legality of processing prior to withdrawal of consent.

14.The Operator shall use technical measures required by current data protection regulations to prevent unauthorized persons from obtaining and modifying personal data sent electronically.

15. the User is not allowed to use the Services anonymously or under a pseudonym.

16 Users' personal data will be transferred to countries outside the European Economic Area, i.e. to other countries on the basis of standard contractual clauses, which will oblige the entities to which the data will be transferred to properly secure them.

17 You have the right to receive a copy of my personal data, which will be transferred to such country.

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COOKIES

The Operator uses cookies, i.e. small text information stored on the User's terminal device (e.g. computer, tablet, smartphone). Cookies can be read by the Operator's ICT system or other entities.
The Operator stores cookies on the User's terminal device and then accesses the information contained therein for the following purposes: statistics, marketing and ensuring the proper operation of the Website, in particular maintaining the session after logging in and recognizing the User at the next session.
The Operator informs Users that it is possible to configure the Internet browser in such a way as to prevent the storage of cookies on the User's final device.
The Operator indicates that cookies may be deleted by the User after they have been stored by the Operator, through: appropriate functions of the Internet browser, programs used for this purpose or by using the appropriate tools available within the operating system used by the User.
The following links provide information on how to delete cookies in the most popular web browsers:

(a) Firefox: support.mozilla.org/en/kb/remove-cookies

(b) Opera: help.opera.com/Windows/12.10/en/cookies.html

(d) Chrome: support.google.com/chrome/answer/95647?hl=en

(6) The Operator also informs Users that changing the configuration of the Internet browser that prevents or restricts the storage of cookies on the User's terminal device may result in restrictions on the functionality of the Services. Deleting cookies in the course of providing the Service may lead to similar consequences. This may result in inability to log in to the Service or interruption of the session after logging in.

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ENTRUSTMENT OF PERSONAL DATA PROCESSING

The User, in order to enable the Operator to provide the Services to the User, entrusts the Operator to perform, on behalf of the User, the processing of personal data referred to in the following paragraph, to the extent and in the manner specified below. On this basis, the Operator is authorized to process personal data on behalf of the User only for the above purpose and in the manner specified below.
The order to process personal data includes personal data in the following scope: name, surname, nickname in a social network or online forum, telephone number, e-mail address, and information contained in posts made on such portals or forums that contain Keywords, hereinafter referred to as "Personal Data". They concern individuals who write information on the Internet containing Keywords.
Entrusting the processing of Personal Data includes the following activities: collecting, recording, organizing, structuring, storing, adapting, downloading, viewing, using, disclosing by sending, distributing or otherwise making available, matching or combining, limiting, deleting or destroying.
The Operator declares that it provides sufficient guarantees - in particular, through its expertise, experience, reliability and resources - of the implementation of technical and organizational measures to ensure that the processing of Personal Data complies with applicable data protection laws, especially with respect to the security of Personal Data.
The operator is obliged to:

(a) to take organizational and technical measures prior to commencing the processing of Personal Data and to apply at all times during the processing to ensure an adequate degree of security of Personal Data;

(b) to maintain personal data protection documentation required by applicable regulations, including any policies, records, lists of collections;

(c) cooperate, whenever requested, with any supervisory authority authorized to monitor compliance with data protection regulations to the extent and in the manner specified by such authority;

(d) document any breaches of personal data protection, including the circumstances of the personal data protection breach, its consequences and remedial actions taken;

e) ensure that:
i. only persons authorized to do so by the Operator have access to the Personal Data;
ii. persons authorized to process Personal Data undertake in writing to keep such Personal Data and the means of securing it confidential.

(6) The Operator shall promptly inform the User [via e-mail] of:

(a) any proceeding or ruling regarding Personal Data, including, in particular, its proper safeguarding;

b) a Personal Data breach identified by the Operator or
a threat of such breach, together with an indication of:
i. the nature of the Personal Data breach, including the category and approximate number of data subjects;
ii. the possible consequences of the Personal Data Protection Breach;
iii. the measures applied or proposed by the Operator to remedy the Personal Data Protection Breach, including measures to minimize its possible negative effects;

(7) The Operator shall assist the User, in the manner specified by the User, in all matters relating to Personal Data, in particular by:

(a) providing written explanations or information;

(b) sharing of documents or other records;

(c) to allow:
i. to view or record information stored in information systems;
ii. to review the status of the information systems;
iii. to conduct security tests of the information systems. This obligation also applies to supporting the User in fulfilling the obligation to provide the data subject with information about the processing of his/her personal data and any other obligations of the User arising from the data subject's exercise of his/her rights under applicable data protection laws.

(8) You give your general consent for the Operator to use another processor, hereinafter referred to as "Sub-processor", to perform all or selected Personal Data processing activities on behalf of the Operator.

(9) The Operator shall be obliged to inform the User in advance of any intended changes regarding the addition or replacement of Subprocessors, in which case the User shall be entitled to express a binding objection to such changes. Information about such changes should be provided via e-mail and include:

(a) Name and contact information of the Subprocessor;

b) determination of the Personal Data processing activities for the performance of which the Operator will use the services of the Subprocessor.

10.In the event that the Subprocessor fails to comply with its obligations to protect Personal Data, the full liability of the Subprocessor to the User on this account shall rest with the Operator.

11 The User shall be entitled to conduct, at its own expense, an audit of the Operator with respect to the compliance of the Operator's performance of Personal Data processing activities with these provisions of the Personal Data processing entrustment and applicable data protection laws, in particular to verify the Operator's performance of its obligations. The User shall notify the Operator at least 14 days in advance of the intention to conduct an audit. The User is entitled to provide the Operator with written post-audit recommendations, together with a deadline for their implementation, which must be appropriate and no shorter than 30 days from the date of their transmission to the Operator. He is obliged to implement objectively reasonable post-inspection recommendations. The recommendations must not go further than the requirements of the law. The exercise of the rights set forth in this section by the User must not lead to a violation of the Operator's business secrets.

(12) Personal Data is entrusted to the Operator for the duration of the Services. After their termination, the User may export the Personal Data. Failure to export Personal Data within 14 days from the date of termination of the Services, entitles the Operator to delete the Personal Data. After the User exports the Personal Data and the Services are terminated, the Operator will delete the Personal Data.

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ADVERTISEMENTS

The User may file complaints regarding the Services provided on the Site, in particular, their non-performance or improper performance.
All complaints related to the provision of Services by the Operator and questions regarding the use of the Website should be sent to the e-mail address piotr.mikrut@greencrm.io
A complaint should include in its content: name and surname - in the case of a natural person, or company - in the case of a legal person or organizational unit which is not a legal person, to which the law grants legal personality, the User's Login, his exact address of residence or registered office, or mailing address, if different from the address of residence or registered office, and e-mail address provided during Registration, as well as a detailed description and reason for the complaint.
Complaints resulting from non-compliance with the content of the Regulations will not be considered by the Operator.
The Operator shall consider the complaint within 30 working days from the date of its receipt and shall immediately inform the User, via e-mail, of the manner of its consideration. If the data or information provided in the complaint needs to be supplemented, the Operator shall, before considering the complaint, ask the complainant to supplement it. The time for the User to provide additional explanations extends the period of complaint consideration accordingly.
Consideration of complaints by the Operator is final.
Any other notifications, comments and questions regarding the operation of the Service can be sent by email to contact@greencrm.io

TERMINATION

Provision of services by the Operator under the Account on the Website is of unlimited duration. The User has the right to terminate the Agreement (close the Account) at any time with 30 days' notice.
The User may submit a declaration of termination of the Agreement in writing by sending it to the correspondence address of the Operator given in these Regulations or electronically to the e-mail address: piotr.mikrut@britenet.com.pl.
Subject to the other provisions of the Regulations, the Recipient shall be entitled to terminate the Agreement upon 14 days' notice.
Termination of the agreement results in the deletion of the Account by the Site, and the simultaneous discontinuation of the Site Services.
The deletion of the User's Account by the Service shall take place immediately after the termination of the Agreement.

FINAL PROVISIONS

The Operator declares that it will take special care to provide Users with a high level of security in the use of the Website. Any incidents affecting the security of information transmission, including suspicion of sharing files containing viruses and other files of a similar nature, should be reported to the Operator at piotr.mikrut@britenet.com.pl.
The Operator informs, and the User agrees, that any notifications, information or other messages from the Operator related to the provision of the Services will be sent electronically to the User's e-mail address indicated in the registration form or in the Account Settings Panel.
The Operator reserves the right to transfer part or all of the rights and obligations under the Regulations to a third party or to conclude subcontracts with respect to them, to which the User has agreed by binding himself to the Regulations. The User may not assign or relinquish rights and obligations under the Terms of Use without the written consent of the Operator.
The Operator stipulates that the Service and the Operator's graphic elements contained therein, the Operator's logos, navigation solutions, selection and arrangement of content presented within the Service are the subject of the Operator's exclusive rights.
In matters not regulated by the Regulations, the provisions of the Civil Code and other laws shall apply.

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Terms of Service of GreenCRM